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Frequently Asked Questions – Virtual Annual Conference via Zoom
Questions?
Contact
plastics@plasticsindustry.org
for more information.
System Requirements for Zoom:
To join a Zoom meeting or webinar through an email invite, a link from a browser, the Zoom desktop or mobile application, a landline or mobile phone, or with a H.323 or SIP device, please follow the following instructions and links for more information.
Before joining a Zoom meeting on a computer or mobile device, you can download the Zoom app from the Zoom Download Center. Otherwise, you will be prompted to download and install Zoom when you click the join link.
It is recommended to join a test meeting to familiarize yourself with Zoom on the device you plan on joining with prior to the meeting.
Prerequisites
1.) Each Zoom meeting has a unique number called a meeting ID that will be required to join a Zoom meeting
2.) If you are joining via telephone, you will need the teleconferencing number provided in the invite.
Minimum Requirements
1.) An internet connection – broadband wired or wireless (3G or 4G/LTE)
2.) Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
3.) Or, a phone to call in to the sessions. Please note if you call in only, you will not be able to review screens shared from presenters.
*** If calling in, open the Zoom link on your computer first so you have your participant ID to include at the prompt when dialing in.
Where are the links to get into the Zoom sessions?
You can expect to receive emails from plastics@plasticsindustry.org the second week in September to include all the links for your selected sessions. If you registered for one or both happy hour sessions, a separate email will be sent to you for each with the Zoom link and session details.
Why can’t I log into Zoom?
Your Zoom client may be out of date. Go to https://us02web.zoom.us/download to install the latest version.
Why isn’t my audio working?

Audio Settings (only visible if the host hasn't granted you permission to talk): Change your audio settings. You can also click the upward arrow (^) next to change your speaker.
Unmute/Mute: If the host gives you permission, you can unmute and talk during the webinar. All participants will be able to hear you. If the host allows you to talk, you will receive a notification.

Note: You can still access the audio settings by clicking on the ^ arrow next to the Unmute/Mute button.
Can I unmute to ask a question?
Chat: Open in-meeting chat, allowing you to send chat messages to and send a message to the host, panelists, and attendees (if permitted).
Raise Hand: Raise your hand in the webinar to indicate that you need something from the host. The host may instruct you on how they plan to use this. Many webinar hosts use this feature to know if an attendee has a question and would like to speak out loud.
Question & Answer: Open the Q&A window, allowing you to ask questions to the host and panelists. They can either reply back to you via text in the Q&A window or answer your question live.
To ask a question:
1.) Type your question into the Q&A box. Click Send.
Note: Check Send Anonymously if you do not want your name attached to your question in the Q&A.
2.) If the host replies via the Q&A, you will see a reply in the Q&A window.

Keep in mind the host may answer your question verbally during the presentation.
I didn’t register for the happy hour session, but I changed my mind. Can I join the happy hour?
Advanced registration was required no later than September 1 to ensure materials for the happy hour could be shipped to each attendee on time. Unfortunately, we cannot add you to these sessions if you did not register in advance.